Get Customer Support JobsGet Customer Support Jobs

Communications Agent (part time) The Ritz-Carlton (180032UP)

  • Marriott International
  • 12/03/18
  • Key Biscayne, FL
  • 33149
  • doe / Hourly
  • Part-Time
Communications Agent (part time)

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Key Biscayne, Miami, located at 455 Grand Bay Dr, Key Biscayne, FL, 33149 currently has the following opportunity:

Communications Agent (part time) (180032UP):

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

We invite you to learn more about this position and apply at:

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

The Ritz-Carlton is an equal opportunity employercommitted to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Browse other Customer Support Jobs in Florida

  1. Salesforce Super User / Career Advancement...

    Miami Lakes, FL
    VALiNTRY is seeking a Salesforce Super User in Miami Lakes, FL This is a chance for career advancement while gaining a deeper...
  2. BusinessObjects Developer, BI Client Services

    Miramar, FL
    Description Description The BusinessObjects Developer, BI Client Services, is responsible for providing customer support of Busin...
  3. Live Chat Specialist

    Plantation, FL
    Job Summary: Live CHAT is a function of the sales process. The customer elects to conduct their initial sales encounter via an on...
  4. Customer Support Specialist

    Hialeah, FL
    Customer Support Specialist needs 5 years experience Customer Support Specialist requires: customer support 50 wpm PC s...
  5. Entry Level Customer Support

    Plantation, FL
    We are looking for a full time employee to support our customers. Please email your resume if interested. Full benefit package and...
  6. Customer Support Consultant

    Miami, FL
    Job Description GG Media is looking for dynamic customer service consultants to join our fast-growing team. Based in Miami, GG Me...
  7. Entry Level Customer Support

    Miami Springs, FL
    Job Description Citi Communications is seeking Customer Service Consultants. This position in customer service requires better th...
  8. Sales Marketing Customer Support Manager

    Miami, FL
    Job Description This position establishes, maintains, and plans the strategies for business development and retention. Must have...
  9. Full Time - Customer Support Specialist

    Coral Terrace, FL
    Job Description Full Time - Customer Support Specialist Miami based Maco Global is the market leader in top quality face-to-face...
  10. Entry Level Customer Support| Immediate Start

    Miami Springs, FL
    Job Description Entry Level Customer Support| Immediate Start Maco Global is expanding our team and seeking passionate and dynami...