Get Customer Support JobsGet Customer Support Jobs

Communications Agent - The Ritz-Carlton, San Francisco - (19093349)

  • Marriott International, Inc.
  • 08/07/19
  • San Francisco, CA
  • 94108
  • doe / Hourly
  • Full-Time
Communications Agent

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, San Francisco, located at 600 Stockton Street , San Francisco, California, 94108 currently has the following opportunity:

Communications Agent(19093349) :

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests'' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

We invite you to learn more about this position and apply at:

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.


The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.The Ritz-Carlton considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Browse other Customer Support Jobs in California

  1. Customer Service/Sales

    Union City, CA
    Job Description: Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out custo...
  2. Great Customer Service - Drive with Uber

    Sacramento, CA
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it"s totally flexible around...
  3. Work in Customer Service? Earn Extra Cash

    Sacramento, CA
    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it"s totally flexible around...
  4. Customer Service Representative I

    Rancho Cordova, CA
    Job Description: Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropr...
  5. Referral Specialist I

    Rancho Cordova, CA
    Job Description: Position Purpose: Assist in monitoring utilization of medical services to assure cost effective use of medical r...
  6. Retail Customer Service Associate

    Millbrae, CA
    Job Number: 1958520BR Employment Type: Regular Part-Time Job Category: Retail Shift: Any Region: 040 : Bay Area Address Line 1: 36...
  7. Physician: PC Physician Position in California's...

    , CA, United States, CA
    A primary care opportunity is now available with a California community health center. The community has growing demand, so the fa...
  8. Customer Support Specialist

    San Francisco, CA
    Now hiring entry level candidates interested in starting a career in customer support for a fast growing software company in San F...
  9. Corporate Receptionist ( Jr. Administrative...

    San Francisco, CA
    Check Us Out: Servcorp Receptionists provide the first impression of Servcorp to o...
  10. Services Coordinator: On-Call/Part-Time/Full-Time

    San Francisco, CA
    Episcopal Community Services of San Francisco (ECS): ECS is an innovative and independent non-profit which has worked at the foref...