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Customer Service Representative / Car Rental Return - Join The worlds Largest Car Rental Company! Ch


  • NetHire
  • 01/20/19
  • Canada
  • confidential / Yearly
  • Full-Time
Instant Return Representative needed
Part Time

Well known for our solid worldwide reputation, our company is proud to be the largest car rental company in the world. We know service excellence is built on our employees. We understand that you are a unique individual and we understand that you value benefits and rewards that provide flexibility, choice, and control.

As an Instant Return Representative, you will be responsible for assisting our customers with the express return process. You will greet customers, check the car for damage, review the mileage and the fuel leave, answer questions and provide directions in a courteous and expeditious manner. Will work harmoniously with the team throughout the whole work process.


Protects company property through enforcement of company policies

Responsible for courteously and expeditiously following the company-provided script, including offering their name, greeting customers with a smile and making eye contact. In addition, offers refueling options as necessary.

Follows guidelines of the customer service training provided to employees and successfully resolves customer issues, leaving customer with a positive experience.

Offers extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.

Inspects vehicles for damage.

Inputs appropriate information into computer tools and systems.

Exhibits good team-oriented behavior.

Follows other car-return processes as directed.

Contributes to company Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost.

Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.


Requirements
Educational Background:
High School or equivalent preferred.

Skills:


Ability to read and understand driving directions and maps

Ability to engage in verbal interaction with customers

Proficiency in English



Additional Notes:


Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs.

Must have ability to work outside in all weather conditions, flexible schedules, including holidays, weekends, and overtime as required



Please submit your resume today for consideration!

Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Car Cleaner, Car Cleaning, G Licence, Lot Attendant, Vehicle Attendant, Vehicle Service Cleaner, General Help, General Labour, General Labourer, Prince Edward Island, PE, PEI, Brighton, St. Avard??s, Queens Square, Mt Edward, Belvedere, Sherwood, Falconwood, Beach Grove, Stratford, Cornwall, Highfield, Stonepark, Hazelbrook

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