Get Customer Support JobsGet Customer Support Jobs

Guest Service Representative - Courtyard Philadelphia Willow Grove (17001AMC)

Heres To Your Journey with Courtyard

Courtyard is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The Courtyard Philadelphia Willow Grove, located at 2350 Easton Rd. Philadelphia, Willow Grove, PA, 19090 is currently hiring a Guest Service Representative.

Responsibilities include:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please CLICK HERE to search for similar positions.

Critical Need Jobs

Employer Information

Previous Page New Search

Join 1,110 other Customer Support Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Customer Support Jobs in Pennsylvania

  1. Sr. Customer Support Engineer

    Ardmore, PA
  2. Customer Support Engineer

    Hamilton, NJ
    Customer Support Engineers (CSE) help our customers by delivering remarkable customer support experiences...
  3. Data Management

    Norristown, PA
    customer support as demonstrated by clearly owning, resolving and communicating issues and problems...
  4. Sr. Customer Support Engineer

    Ardmore, PA
  5. Customer Support Representative

    Langhorne, PA
    Job Description Due to continued growth, we are looking to expand our customer support team based...
  6. Manager Customer Support

    King of Prussia, PA
    Job Description Position Overview We are looking for a Manager of Customer Support who will be...
  7. Customer Support Rep PAID TRAINING

    Philadelphia, PA
    Needed to join our team! You will resolve customer questions and offer solutions to drive company...
  8. Customer Support Tech Associate

    Philadelphia, PA
    Customer Support Tech Associate CC8174335 Contract Position Philadelphia, PA Duties...
  9. Customer Support Associate

    Philadelphia, PA
    Responsibilities The Support Associate Level III provides support to the Government staff and...
  10. Customer Support Tech Specialist

    Philadelphia, PA
    Service Requests to the appropriate technical support group identified in the Customer Support Process...
Browse all Customer Support Jobs in Pennsylvania
Previous Page New Search