Get Customer Support JobsGet Customer Support Jobs

Guest Service Representative - Residence Inn Los Angeles Burbank/Downtown (180006J3)

Heres To Your Journey with Residence Inn

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.

The Residence Inn Los Angeles Burbank/Downtown located at 321 S. First Street, Burbank, CA 91502 is currently hiring a Guest Service Representative.

Responsibilities include: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=180006J3

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
https://www.facebook.com/marriottjobsandcareers
http://www.twitter.com/marriottcareers
http://www.linkedin.com/company/marriott-international
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Critical Need Jobs


Employer Information

Previous Page New Search

Join 1,110 other Customer Support Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Customer Support Jobs in California

  1. Customer Support (Technical)

    02.22.18 Los Angeles, CA
    We are looking for Technical Customer Support Specialist to join our amazing team in Deviant Art...
  2. Scientist III, Bioinformatics

    02.22.18 Canoga Park, CA
    tasks. * Interact with Research, Production, and IT staff. May interact with customer support at...
  3. Chemical Management Sr. Specialist

    02.22.18 San Dimas, CA
    maintaining of chemical stockroom inventory * Ordering of stockroom supplies * Providing customer...
  4. Customer Success Specialist

    02.22.18 Commerce, CA
    * Minimum 1 year experience in a Customer Support or customer-facing roles. * Experience working in...
  5. Customer Care Lead

    02.22.18 Costa Mesa, CA
    be a key asset in the future growth of the company. The positions reports to the Customer Support Manager...
  6. Customer Support

    02.22.18 Burbank, CA
    . Primary Responsibilities: Handle incoming customer communication (phone, email, chat) Perform basic...
  7. Mgr - Customer Success

    02.22.18 Los Angeles, CA
    exceptional quality solutions and best-in-class, award-winning 24/7 customer support. Our clients range from...
  8. Senior Front End Developer

    02.22.18 Los Angeles, CA
    delivering only exceptional quality solutions and best-in-class, award-winning 24/7 customer support. Our...
  9. Senior Software Developer

    02.22.18 Los Angeles, CA
    exceptional quality solutions and best-in-class, award-winning 24/7 customer support. Our clients range from...
  10. Principal Site Reliability Engineer - Hosting

    02.22.18 Los Angeles, CA
    on delivering only exceptional quality solutions and best-in-class, award-winning 24/7 customer...
Browse all Customer Support Jobs in California
Previous Page New Search