Get Customer Support JobsGet Customer Support Jobs

Guest Service Representative - Residence Inn Los Angeles Burbank/Downtown (180006J3)

Heres To Your Journey with Residence Inn

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott.

The Residence Inn Los Angeles Burbank/Downtown located at 321 S. First Street, Burbank, CA 91502 is currently hiring a Guest Service Representative.

Responsibilities include: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please CLICK HERE to search for similar positions.

Critical Need Jobs

Employer Information

Previous Page New Search

Join 1,110 other Customer Support Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Customer Support Jobs in California

  1. Field Service Customer Support Engineer -Job #...

    Carson, CA
    Field Service Customer Support EngineerĀ Job # 3174The selected Field Service Engineer reports to...
  2. Customer Support / Service Advocate

    Los Angeles, CA
    Were looking for a Customer Support Advocate who has experience with small, tight-knit teams and...
  3. Product Owner

    Los Angeles, CA
    a part of our product roadmap, including team members from Sales, Marketing, Customer Support and...
  4. Manager of Customer Success & Inside Sales

    Simi Valley, CA
    along with an outstanding customer support experience. As the Manager of Customer Success & Inside...
  5. Vice President E-commerce and Digital Marketing...

    Los Angeles, CA
    customer support for all on-line distribution channels. * Strategize B2C marketing programs that will...
  6. Mid-Level Reliability Engineer

    Seal Beach, CA
    the Southern California Design Center, Customer Support Center. Primary Responsibilities...
  7. Chief Information Officer

    Los Angeles, CA
    security, database support, hardware, customer support, classroom support, and applications development...
  8. VP of Product Management

    Los Angeles, CA
    particular engineering, marketing, sales and customer support, to build, launch and maintain products...
  9. Vice President of Product Development (m/f)

    Riverside, CA
    process * Develop and manage budgets * Work with customer support to resolve product support issues...
  10. Vice President, Special Markets (m/f)

    Orange, CA
    , Marketing, Education, Customer support, and other functions required for success * Develop and...
Browse all Customer Support Jobs in California
Previous Page New Search