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Inbound Customer Tech


  • Global Channel Management, Inc
  • 04/29/21
  • Indianapolis, IN
  • 46256
  • 17 / Hourly
  • Full-Time
Inbound Customer Tech needs 1 to 3 years of contact / call center experience
Inbound Customer Tech requires:
Type 35 wpm.
Excellent communication skills.
Basic knowledge of computer applications.
Strong organizational skills.
1 to 3 years of contact / call center experience
Experience with alarm installation, DLL, technical support, or data processing preferred.
Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels.

Inbound Customer Tech duties:
Responsible for all inbound phone calls from Service Technicians in the field.
Dispatches technician to the next job and provides necessary information regarding the service request.
Request the billing information from the technician and moving the job from
Places systems on test and views signals for the technician.
Receives inbound phone calls from service technicians in the field
Handles the call.
Assigns the next job ticket to the service technician.
Places systems on test and views signals for the service technician.
Notifies the Coordinator if a service technician cannot complete the job ticket as assigned


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