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Temp call center

  • Global Channel Management, Inc
  • 04/30/21
  • Anchorage, AK
  • 99508
  • 16 / Hourly
  • Contractor
Temp call center needs 1+ years experience
Temp call center requires:
MS Office
Customer service
Documentation experience

Temp call center duties:
Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
Provides customer with appropriate customized information requested.
Derives all necessary information from customer to update database.

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